Refund Policy

At Giringo, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy refunds and returns. Below is our detailed refund policy to guide you through the process.

Eligibility for Refunds

Time Frame: You can request a refund within 7 days of receiving your order.
Condition of the Product: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.
Non-Refundable Items: Certain items, such as personalized products, sale items, or gift cards, are not eligible for refunds. Please check the product details before making a purchase.

How to Request a Refund

Step 1: Contact our support team at [support@giringo.in] with your order details and reason for the return.
Step 2: Once approved, we will provide you with return instructions.
Step 3: Ship the item back to us within 7 days of your refund request approval.

Please ensure that the item is securely packaged to avoid damage during return shipping.

Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
After inspection, we will notify you of the status of your refund.
If approved, the refund will be processed, and the amount will be credited to your original payment method within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, first check your bank account again.
Then, contact your credit card provider or bank as it may take some time before the refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [support@giringo.in].

Return Shipping

Shipping Costs: If the return is due to a defective or incorrect item, Giringo will cover the return shipping costs. Otherwise, the shipping costs for returning the item will be the customer’s responsibility.
Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We cannot guarantee that we will receive your returned item.

Exchanges

If you would like to exchange an item instead of requesting a refund, please contact our support team. Exchanges are subject to stock availability.

Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page and will be effective immediately.